Privacy Policy juli333

1 Introduction & Scope of This Policy

The juli333 platform ("we", "Platform") takes our responsibility to user privacy seriously. This Privacy Policy clearly explains how we collect, process, store, and protect your personal information when you use our website, mobile app, or any services offered by this platform.

This policy applies to all individuals who interact with the juli333 platform, including users who register an account, visitors who browse the website without registering, and individuals who contact our customer support team. It does not apply to third-party websites that may be linked from our platform.

We are committed to upholding internationally recognised data protection principles, including Malaysia's Personal Data Protection Act 2010 (PDPA), and ensuring all data processing is carried out lawfully, fairly, and transparently.

2 Types of Data We Collect

Juli333 collects various types of information depending on how you interact with us. The following are the categories of data we collect:

A. Data You Provide Directly

• Identity information: full name, date of birth, identification card or passport number.
• Contact information: email address, mobile number, residential address.
• Financial information: bank account number, account holder name, e-wallet details (for transaction purposes only).
• KYC documents: copy of MyKad or passport, bank statement, utility bill for identity and address verification.
• Account information: username, password (stored in encrypted hashed form), security questions.

B. Data Collected Automatically

• Device information: device type, operating system, app version, unique device identifier.
• Network information: IP address, internet service provider (ISP), approximate geographic location.
• Usage data: games played, bets placed, session duration, usage patterns.
• Log data: access times, system errors, in-account actions.
• Cookie data and related tracking technologies.

3 How We Use Your Data

The data we collect is used for legitimate and specific purposes. We do not process your personal data for purposes other than those stated here without first obtaining your consent:

• Account Management: Creating, verifying, and managing your user account on the platform.
• Transaction Processing: Processing deposits, withdrawals, and any financial transactions associated with your account.
• Identity Verification (KYC): Meeting legal compliance requirements related to anti-money laundering (AML) and counter-terrorism financing (CTF).
• Platform Security: Detecting and preventing fraud, unauthorised access, and suspicious activity involving your account.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and provide appropriate support.
• Service Communications: Sending important notifications regarding your account, withdrawals, security, or policy changes.
• Platform Improvement: Analysing usage data to improve platform functionality, interface, and overall user experience.

4 Legal Basis for Data Processing

Juli333 processes your personal data on one or more of the following legal bases in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):

• Consent: When you register an account and agree to this Privacy Policy, you give your consent for us to process your data for the stated purposes.
• Legal Compliance: Certain data processing activities, particularly those related to KYC and AML, are required by Malaysian law and are not subject to your consent.
• Legitimate Interest: We process certain data based on the platform's legitimate interests in providing a secure and properly functioning service, provided this does not override your fundamental rights.
• Contract Performance: Processing necessary to fulfil the agreement between you and the platform, such as payment processing.

5 Data Sharing with Third Parties

Juli333 does not sell or rent your personal data to any party for marketing purposes. However, there are certain situations where we may need to share your information:

Certified Service Providers

We work with selected third-party service providers to support platform operations, including payment processors (DuitNow, FPX, e-wallet providers), cloud service providers, identity verification systems, and analytics providers. All providers are bound by strict data confidentiality agreements and may only process your data under our instructions.

Legal Requirements

We may be required to disclose your information to relevant authorities as mandated by Malaysian law, including law enforcement agencies, courts, or regulatory bodies with legal authority to obtain such information.

6 Data Security Measures

Data security is an absolute priority for the juli333 platform. We implement multiple layers of technical and organisational protection to safeguard your information:

• TLS 1.3 encryption for all data communications between you and our servers.
• Sensitive data in our database is encrypted using strong cryptographic algorithms.
• Passwords are stored in hashed form using the bcrypt algorithm — we cannot view your password ourselves.
• Role-based access control (RBAC) ensuring only staff with a legitimate need can access user data.
• Real-time security monitoring and intrusion detection systems.
• Independent security audits conducted regularly by third-party experts.
• Mandatory cybersecurity awareness training for all platform staff.
• Regular data backup procedures to prevent data loss.

While we take all reasonable steps to protect your data, it is important to understand that no online security system is entirely foolproof. You also play an important role in protecting your account by using a strong password and enabling two-factor authentication.

7 Data Retention Period

We retain your personal data only for as long as necessary to fulfil the original purpose of collection or to meet legal requirements. Below are our data retention guidelines:

• Active account data: Retained for as long as your account is active and for a specified period after account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's AML and tax legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with PDPA and AML requirements.
• Support communication logs: Retained for 2 years for quality control and dispute resolution purposes.
• Analytics and usage data: Stored in aggregate form without personal identifiers after 12 months.

When data is no longer needed and there is no legal requirement to retain it, we will securely delete or anonymize it using appropriate procedures.

8 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data. The juli333 platform respects and facilitates the exercise of these rights:

9 Cookies & Tracking Technologies

Juli333 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. There are three categories of cookies we use:

Essential Cookies (Cannot Be Disabled)

These cookies are required for core platform functions such as login session management, security, and basic preferences. Without them, the platform will not function properly.

Analytics Cookies (Optional)

These cookies help us understand how users interact with the platform — most frequently visited pages, average session duration, and navigation patterns. This information is used to improve the user experience. You may decline these cookies without affecting core platform functionality.

Preference Cookies (Optional)

These cookies store your personal preferences such as display language, theme settings, and other configurations so you don't need to reset them each time you visit the platform.

You can manage your cookie preferences through your web browser settings or via the cookie settings panel available on the platform. Please note that disabling certain cookies may affect your browsing experience.

10 Children's Privacy

Juli333 is a platform strictly limited to individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that we have inadvertently collected data from someone under the age of 18, we will take immediate steps to delete that information and close the relevant account. If you believe we may hold information about someone under 18, please contact us immediately.

11 Changes to This Privacy Policy

Juli333 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new service developments. Any changes made will be updated on this page along with the latest revision date.

For material changes that significantly affect how we process your data, we will provide adequate notice via your registered email or in-account notification at least 14 days before the changes take effect. It is your responsibility to review this policy from time to time.

Continued use of the platform after changes take effect constitutes acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data.

12 Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, don't hesitate to reach out to us:

• Live Chat: Available on the juli333 mobile app and website, 24 hours a day, 7 days a week for immediate responses.
• Email: Send your written inquiry to [email protected] — we respond within 48 business hours.

For formal requests relating to data subject rights — such as access, correction, or deletion requests — please clearly state the type of request in your communication and provide sufficient identity verification information so we can process your request securely.